Cancellation policy
DRIVE365 CANCELLATION AND REFUND POLICY
We understand that unforeseen circumstances may arise that a student may want to reschedule or cancel a course, and we will try our best to accommodate these needs. However, please understand that class sizes are limited and we incur substantial costs to prepare and host scheduled courses therefore we must enforce the following refund policy:
Cancellation by student:
Cancellations must be made 24 hours in advance either by text message or email to
0466 970 972 or vimal@drive365.com.au
Pre-paid packages cannot be divided, transferred, exchanged for cash, or refunded.
Lessons must be paid for if they are cancelled or changed with less than 24 hours' notice.
For individual lessons, a cancellation notice not given within the 24-hour period could result in a late cancellation/no-show fee as outlined below:
Late cancellation fee: $30.00
No-show fee: $30.00
Proceeding lessons will not be booked until such missed lessons are paid in full.
All fees must be paid in full before we can finish the agreed lessons.
Cancellation by instructor:
In the event that the instructor needs to cancel an in-car lesson, your driving instructor will contact you directly. You will not be charged a fee in this instance.